This Privacy Policy (“Policy”) describes how Elite House Contracting and Maintenance Company (“Elite House”, “we”, “us”, or “our”) collects, uses, stores, protects, and discloses Personal Data when you interact with our website, mobile applications, services, or communications (collectively, “Services”). This Policy also explains your rights in relation to your Personal Data and how to contact us about your privacy.
By using or accessing our Services, you acknowledge that you have read, understood, and agree to the collection and use of your Personal Data in accordance with this Policy.
1.1 Personal Data You Provide
We may collect Personal Data that you voluntarily provide when:
Requesting a service, quote, or support.
Contacting us via forms, email, phone, chat, or in person.
Registering for newsletters or promotional communications.
Submitting feedback, reviews, or survey responses.
Examples of Personal Data include:
Name, phone number, email address, job title, company name.
Address and location details.
Payment information (processed securely by third‑party providers).
Other information you choose to share.
1.2 Automatically Collected Data
When you use our Services or visit our website, we may automatically collect technical data such as:
IP address, device type, browser type, operating system.
Pages visited, time spent on pages, referring websites.
Usage and interaction data.
This automatic data collection helps us improve performance and user experience.
We may use Personal Data for purposes including, but not limited to:
Providing, operating, and maintaining services you request.
Processing transactions and managing service agreements.
Sending service notifications, confirmations, updates, and support messages.
Improving our Services, website functionality, and customer experience.
Communicating promotional content (with consent where required).
Detecting and preventing fraud or security issues.
Complying with legal and regulatory obligations.
We process Personal Data where:
You have consented to the processing for one or more purposes.
Processing is necessary to perform a contract with you or to take steps prior to entering into a contract.
Processing is required by UAE law or to comply with legal obligations.
Processing is necessary for our legitimate business interests (e.g., improving our Services), provided it does not override your rights.
We may share your Personal Data with:
Service Providers: Third parties who help us deliver services, such as payment processors, cloud hosting, CRM platforms, and analytics providers.
Legal Authorities: To comply with legal obligations, respond to lawful requests, or protect rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users where required).
We require that third parties safeguard your Personal Data and use it only for specified purposes.
We use cookies and similar technologies to:
Enable core website functionality.
Analyze usage and performance.
Personalize your interaction with our Services.
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
We retain Personal Data only as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Once retention is no longer necessary, we securely delete or anonymize the data.
Subject to applicable law (including UAE data protection laws), you may have the right to:
Access, update, or correct your Personal Data.
Object to or restrict processing.
Withdraw consent where processing is based on consent.
Request deletion of your Personal Data.
Request data portability where available.
To exercise your rights, please contact us using the details below.
We implement administrative, technical, and physical safeguards to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Our Services may contain links to third‑party websites that are not operated by us. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies.
We may update this Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with an updated “Last Updated” date. Continued use of our Services after changes constitutes acceptance of the revised Policy.
If you have questions or requests regarding this Privacy Policy or your Personal Data, please contact:
Elite House Contracting and Maintenance Company
Email: info@elitehousead.com
Phone: +971504114476
Landline: +97125543372
Address: Al Waseet Building, M2 in Abu Dhabi, UAE.